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This icemaker is the worst icemaker on the market I'm sorry to say. There is no permanent fix other than to replace the refrigerator. The new refrigerators have removed this icemaker and come with a different style--but this model can not be retrofitted with the new style icemaker.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?