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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9565
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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My microwave came on by itself, and I can't turn it off! It

Customer Question

My microwave came on by itself, and I can't turn it off! It is over the stove. Please help me!
Margaret **********
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
Open the microwave door it will be on the cooking cavity face frame.

And Pino(###) ###-#### ***** ***** a Whirlpool model number

Expert:  Whrlp Master Tech replied 1 year ago.

And is it the microwave that came on or just the exhaust fan?

If this an over the counter unit were you cooking on the stove top below it when it came on?

Customer: replied 1 year ago.
Sorry, the model # ***** ***** 6130XEQ. I think it's the exhaust fan, but it became very hot inside the microwave for a while. I was baking something inside the stove, but not on the stove top.
Expert:  Whrlp Master Tech replied 1 year ago.

Ok the microwave has a safety thermostat in the base of the unit.

if it gets too hot to were the electronics could get too hot it turns the exhaust fan on until it cools back down.

If you can open the microwave door and you still here the noise then it is the fan .

Customer: replied 1 year ago.
The door is open....how do I turn off the fan?
Expert:  Whrlp Master Tech replied 1 year ago.

You can not until it cools down it will shut itself off.

If you were to unplug it the fan will go off but the unit may be hot enough it could damage the electronics.

Customer: replied 1 year ago.
Thank you. Will it happen again? And what made it happen in the first place?
Expert:  Whrlp Master Tech replied 1 year ago.

Ok as I stated earlier it happens when the microwave thermostat sense that the microwave electronics are getting to hot and as a safety it turns the fan on .when it cools down the fan will go off.

And yes if the microwave gets hot it will happen again (That is a good thing) doing just as it is designed too.

Expert:  Whrlp Master Tech replied 1 year ago.

Do you have any more questions for me today?

If not If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.