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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
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Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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My Kitchenaid architect series dishwasher (new) will not

Customer Question

My Kitchenaid architect series dishwasher (new) will not start. When I start it the display says Washing and also ok to add a dish, but nothing happens. I’ve unplugged. I’ve turned the fuse off and back on. Same thing. I’d like to reset panel, but all videos online are on older models. We are having home inspection tomorrow and I can’t believe this is happening!
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello, I am sorry for your issue, so it looks like it is starting but nothing is happening no filling or anything correct?

Customer: replied 1 year ago.
It says 'Washing ... And 'ok to add dish' but nothing happens.
Customer: replied 1 year ago.
Is there a pattern of buttons to push to reset control panel?
Expert:  Appliance Guru replied 1 year ago.

Have you check the float in the corner of the machine to see if it is stuck up?

Customer: replied 1 year ago.
No and don't know what that is . Corner where and what is a float. Do racks need to be removed?
Customer: replied 1 year ago.
I am not home now and won't be until 11:30. Having home inspection at 12:39 and would like a working dishwasher. It's new!
Customer: replied 1 year ago.
By the way it doesn't even try to start and in make any sounds like it's starting.
Expert:  Appliance Guru replied 1 year ago.

Here is an example of what you are looking for, remove the lower rack yes see if it moves up and down.

CLICK HERE

Expert:  Appliance Guru replied 1 year ago.

Here is an example of what you are looking for, remove the lower rack yes see if it moves up and down.

CLICK HERE

Customer: replied 1 year ago.
Ok - I don't know how to remove lower rack. Crud.
Expert:  Appliance Guru replied 1 year ago.

Just slide it out and lift it out.

Customer: replied 1 year ago.
Thanks. Will do when I get home.
Expert:  Appliance Guru replied 1 year ago.

ok

Customer: replied 1 year ago.
Float is moving up and down I problem. What about resetting control panel?
Expert:  Appliance Guru replied 1 year ago.

You can try to reset the unit by just shutting the power off to the unit for 30 seconds, if you can remove the bottom kick panel there are two screws or thumb screws...once off there is a tech sheet you can put it into diagnostic mode and see if there are any error codes.

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