How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14019
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
21107370
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

We have an SR-GA721 rice cooker. Actually, we have 2. We

Customer Question

We have an SR-GA721 rice cooker. Actually, we have 2. We recently switched to these for cooking rice in our Thai restaurant.
It seems both units shut off before the rice is fully cooked. We've attempted smaller batches, as well as changing proportion of rice:water.
Our restaurant is at an elevation of 7k' above sea level. Might this have something to do with our issues?
Any insights you might have would be most appreciated.
Thanks.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello, if you are that high above sea level the unit will not work properly, the unit may be shutting off thinking it is at temp as the boiling point is only 199 degrees at 7000 ft above seal level. The thermostats are designed to operate at sea level so there is really no way to fool the internal thermostats or sensors on it.

Related Appliance Questions