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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14029
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I have a kenmore he2 plus that leave the clothes wet.

Customer Question

Hi. I have a kenmore he2 plus that leave the clothes wet.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello, does all the water pump out and does the unit spin at all?

Customer: replied 1 year ago.
The water doesn't drain during express wash. It will drain during rinse/drain & spin.
Customer: replied 1 year ago.
But clothes still come out wet. And the cycle stops with 6 minutes left.
Customer: replied 1 year ago.
No error codes appear.
Customer: replied 1 year ago.
Just did diagnostic...f-28 appeared.
Expert:  Appliance Guru replied 1 year ago.

OK one sec... I just had to step out for a minute I am back now.

Expert:  Appliance Guru replied 1 year ago.

Does the unit tumble at all during agitate?

Customer: replied 1 year ago.
but then it stops without completing the rinse and spin cycle.
Expert:  Appliance Guru replied 1 year ago.

OK if it is tumbling and stopping during that portion you likely have a bad MCU board the F28 is a communication error. If the unit tumbles the MCU should be good and you just have a bad CCU board on the unit. That is the board off to the right when you have the top removed.

All I ask is please rate my service with the star link on your page thanks!

Expert:  Appliance Guru replied 1 year ago.

We are on the honor system for our time, all I ask is please use the star rating link on your page to rate my service. This will allow you to get directly back to me for FREE followup questions anytime and tips are greatly appreciated thank you!