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Are the fans blowing and is the compressor running?
I don't hear a fan. The freezer is working so the compressor must be doing something.
IS the freezer fan working?
I will have my husband look and get back to you tomorrow. OK?
Yes that is fine
Cleaned out freezer and made sure fan vents are clear. Husband says compressor is working but no fan.
OK can he remove the panel off the inside back of the freezer to check the evaporator frost pattern?
No frost at all. Freezer does not seem to be keeping cold at all. But we can hear what we assume is compressor.
OK if there is no frost at all and the compressor is running for sure, you have a sealed system issue, most likely the unit is out of freon. That would be a big issue and expensive to repair.
Are all the coils frosty and is the fan running?
Ok the fan not running is the issue, check it for power that is why the unit does not cool.
All I ask is please rate my service with the star rating link.
Yes if it has power order that and it will work great again.
Thank you, I hope so!
Part will be here in a few days. I'd like to leave this conversation open in case something more is needed, Is that
Ok no problem, after a rating is given using the star link you can get directly back to me right here anytime for all the FREE followup questions about this issue you want!
we double checked the voltage to fan and now see there is none. Does this mean we have to order a thermostat too?
How many wires to your fan?
It is a harness. Here is a picture of the fan motor.plading a picture
OK with the fan plugged in do you have 12 volts DC from the RED to the Brown wire?