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Hello, this is Dave. Are the interior lights off as well as the display?
Okay. This is the display on the outside of the refrigerator door? The models that I am familiar with you need to touch the display to "wake it up" so you can see the settings. They stay on for a while before they go off. They do this for energy saving and I don't know any way to keep them on all the time.
Oh, as soon as you let go. Sorry I didn't catch that. Let me see if we can get a different expert to help you.
Hello I am a different tech, this is a very common issue on that unit, you have a bad main board behind the unit. You should replace it before the controls start acting worse and then it will not cool. Here is a link to the part and it is located behind the unit, behind the small cover panel on the back of the unit.
All I ask is please rate my service using the star rating link on your page...thanks!
You never stated anything about a power outage at all, I can not read minds and can only go off what you have stated. Further most customers already try to unplug the unit and plug them back as a first try...Understand I am not onsite and have limited information from you, you should have supplied all the details on the issue if you want the most accurate information. Sorry
I know you got your refrigerator going again but I would highly recommend you install a surge protector on it to prevent future damage during electrical disturbances. Electronic controls are expensive, a surge protector is not! One is available below.