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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! You may not see the arms moving, even if you open the door quickly. The only way to tell is to place several bowls, right side up, in each corner of the top rack and start a cycle. Allow a few minutes and then open the door. Do the bowls have water in them? Is the filter area clean in the dishwasher? Is there ample water when you open the door?
May I please have your model number so I am able to provide you with accurate, model specific information?