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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14030
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I have a kitchen aid double oven and the power went out

Customer Question

I have a kitchen aid double oven and the power went out yesterday. Now the stove top won't work. Both ovens work and the clock but the stove top will not. I tried resetting the breaker which has worked in the past but that did not work this time. Can you help
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello, so to be clear the oven does work but none of the top burners?

Customer: replied 1 year ago.
That is correct.
Expert:  Appliance Guru replied 1 year ago.

Are you getting any error codes?

Customer: replied 1 year ago.
Nothing. When you push the on button. (It is screen touch), nothing happens
Expert:  Appliance Guru replied 1 year ago.

Give me just a few minutes I am pulling up a tech sheet on your unit, this unit has 3 different board so I want to try to narrow it down for you.

Expert:  Appliance Guru replied 1 year ago.

Ok lets see if it will go into diagnostic mode

Before proceeding with any corrective action, perform the
following steps to enter the Diagnostics mode.
1. Enter Diagnostics mode and verify error codes by
pressing any 3 different keys in a sequence of 1, 2, 3
and then repeating this selected sequence 2 more
times within 13 seconds.

Customer: replied 1 year ago.
It won't let me do this. Every time I push a number it just beeps. Unless I push the bake button first, the. It will allow me to input a number but then must hit the start key. Otherwise it just beeps
Expert:  Appliance Guru replied 1 year ago.

OK great, you need a new main board for the unit. It is part #3 at this link CLICK HERE

All I ask is please rate my service thanks!