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Hello, if that is happening the damper is likely broken, that was very common to happen on that model and I believe that is the whole issue. That will cause both issues you are having and you can replace it with this part CLICK HERE
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The thermisters rarely fail, just replace the damper as that fails all the time on that model. Please do not forget to rate my service thanks as we are on the honor system for credit. Thanks
Nothing else is freezing in the unit correct?
Have you tried to set the temp up a little to 40 and see what happens?
OK keep me posted please I want to get this issue resolved for you!
You can try a new thermistor if you would like to they are inexpensive and it is worth a try.
CLICK HERE THEY ARE THE SAME FOR THE WHOLE UNIT