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Hello, you need to drain the water out of the unit. the pump filter or pump is bad. If the water is not drained out the unit will not open and unlock. If just the pump is bad and not blocked take a shopvac and seal it on the end of the drain tube, if it is not blocked up you can suck all the water out of the unit. Otherwise you will have to remove the pump filter and drain it out.
If you accept the offer I will walk you through this on the phone, I have done the jobs 100 times.