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Here is the reset method according to the owners manual for the machine.
Reset To select the factory defaults select in the submenu to "Reset all" (all settings back to default: timer, rinse automatic, steam system, lighting, System Lock, water hardness, display, last selected coffee type and all standard profile settings), or the "User profiles". If you select one of these options Select "Yes" to reset to the default settings or "No" to keep the selected settings.
One thing you need to be aware of. Once the descaling mode has been started it can't be stopped, you must allow the machine to complete the descaling process. Did the machine finish descaling?