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Hello, how long has the oven been out of self clean for in hours?
OK then the cool down sensor or thermostat has failed to tell the control to open or the door latch motor may have failed due to the high temps. This often happens as the unit bypasses all thermostat limits to allow the oven to run to 1000+ degrees. When that happens the excessive heat can damage sensors and the latch , which are unfortunately fairly common. You would need to manually open the unit when this happens and test the latch motor and check the latch motor switches first to see if that is the issue. Now before you try anything, shut the power down to the unit for 1 full minute. Sometimes..hopefully the computer will restart and you may get luck and it will open. If not you need to get a piece of stiff flexible material like plastic or a thin piece or metal and get it in between the door and frame and slide it to the left or the right, when you feel you have reached the hook push it to the right first and try to open it then go to the left if that does not work. Then you should be able to remove the latch
Ok do you have the complete model off the unit tag?
OK there is a chance your door latch is behind the unit, which would be a good thing, can you slide the unit out and remove the back panel on the stove?
Yes you may have to contact a repairman to fix it if the door latch is not behind the unit. If you can take a picture of the back of the unit with the panel off and upload it I can tell you for sure.
Ok no problem, all I ask is please rate my service thanks!