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The belt or pulley may have come loose causing this issue, you need to remove the front panel and check the belt and lower pulley and see. You need to get a putty knife and find the two tabs about 5" in from each side between the top of the unit and front panel. Slide the putty knife under each tab and pull the front panel towards the front and it will release it so you can lift it off and see what is going on.
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