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Ask Randy 43 Your Own Question
Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3762
Experience:  20 yrs experience 18 in home,gas license , refrigeration expert
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My whirlpool refrigirator model ed20dfxew02 does not cool

Customer Question

my whirlpool refrigirator model ed20dfxew02 does not cool
Submitted: 1 year ago.
Category: Appliance
Expert:  Randy 43 replied 1 year ago.

is there any frost on the rear lower panel of the freezer section?.can you hear a fan running in the freezer section? any other abnormal sounds ? thx

Customer: replied 1 year ago.
behind the fridge, there is a metal plate, in the middle, there is a circle of cold area. i can hear noise behind the freezer
Expert:  Randy 43 replied 1 year ago.

when you say behind ,do you mean by the compressor ..or inside the freezer section at the back?

Customer: replied 1 year ago.
back side of fridge, external to fridge, a vertical metal piece
Expert:  Randy 43 replied 1 year ago.

ok that is the cover for the the tubing and wires ,there is a black dome compressor back thee and a fan beside the compressor those should be running , inside the freezer at the rear back panel inside the freezer section do you see any frost?

Expert:  Randy 43 replied 1 year ago.

also inside the freezer there is another fan that should be running when you open the freezer door

Customer: replied 1 year ago.
when i open a freezer i can hear a noise, sounds like a fan running
Expert:  Randy 43 replied 1 year ago.

is there any frost on the rear panel of that freezer panel ?

Customer: replied 1 year ago.
there is frost inside the freezer middle section
Expert:  Randy 43 replied 1 year ago.

is it showing on that lower panel from top to bottom?

Customer: replied 1 year ago.
that is correct, lower panel covered with frost
Expert:  Randy 43 replied 1 year ago.

ok , that is a defrost issue , the coil is not defrosting , in behind that panel there is a coil ,,there is also a heater and a defrost thermostat , it is usually the thermostat that is the problem ,but both the heater and the thermostat can be checked with a meter for continuity ..

Defrost Thermostat

RepairClinic Item # *****

Skill Level: Skill Level

This part fits your Refrigerator

Defrost thermostat, clip-on

OEM Part - Manufacturer #4387503

$19.95

Quantity:

Expert:  Randy 43 replied 1 year ago.

the coil would need to be thawed out with a hair dryer or left off and the part spliced in

Customer: replied 1 year ago.
i will access the panel, remove it, see the coil and thaw it and then what?
Expert:  Randy 43 replied 1 year ago.

if you have a meter you can check each part the heater and the thermostat for continuity ,or replace them both ,up to you ,if you dont have a meter ? 90% of the time its the defrost thermostat or the heater that causes that non defrosting issue

Expert:  Randy 43 replied 1 year ago.

this is the heater

Heater, defrost(###) ###-####/p>

RepairClinic Item #574090

$64.25

Whirlpool OEM Part #4343920

Fits

Out of Stock

(Expected Ship Date September 8 - September 17 if ordered today)

Quantity:

ADD TO CART

Return Policy

Customer: replied 1 year ago.
I hope you are not ordering sny parts for me at this point. What are my charges so far?
Expert:  Randy 43 replied 1 year ago.

nothing ordered at all , i was posting those for you ,if you wanted them ,you can order ..only charge is the first