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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 13986
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I've got a Whirlpool Duet washer WFW9750WW01. When I try and

Customer Question

I've got a Whirlpool Duet washer WFW9750WW01. When I try and start it in any of the modes, it spins 1/2 a rotation then the drain pump turns on. I can stop the pump by manually unlocking the door. I've emptied the drain filter which had some pieces of pens in it. There is no water in it now.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Does the door lock and unlock and relock when starting the machine at any point?

Customer: replied 1 year ago.
The door locks only after I have completely reset the machine and started a new cycle. It doesn't unlock on its own.
Expert:  Appliance Guru replied 1 year ago.

OK do any errors show up or does it just sit there.

Customer: replied 1 year ago.
It just sits there with the drain pump running.
Expert:  Appliance Guru replied 1 year ago.

Can you remove the top to the unit and unplug the M13 3 wire plug off the main CCU board?

Customer: replied 1 year ago.
I can't right now but I will tonight and reply
Expert:  Appliance Guru replied 1 year ago.

OK do that and see if it behaves the same let me know.

Customer: replied 1 year ago.
The drain pump did not turn on and after a while an f28 error code came up.
Expert:  Appliance Guru replied 1 year ago.

Ok then I would say you have a bad CCU board on the unit.