Need Appliance Repair Help? Ask a Technician for Answers ASAP
If the unit isn't even 1 year old yet, then you probably just want to call warranty because whatever problem you have will be covered by warranty. As for the possibilities, you could have a clogged drain which will prevent the lid from opening or you could have a bad lid lock. Getting the clothing out is the immediate issue so below is a video that shows you how to remove the top panel of your washer so you can access the lid switch assembly and at least remove the clothing inside the tub. Before taking the washer apart however, I would probably try to unplug the washer for 5 minutes to see if that resets the issue or allows you to open the lid. If not, then either call warranty to handle everything or proceed with the video to show you how to take the washer apart so you can at least take the clothing out until warranty gets out to fix the issue.
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