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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If you open the door all the way, does it slope downward or stop at about a flat 90* angle. Is the door gasket visibly damaged?
Thank you. When the door is shut, can you push on the door and feel any excess movement as you push the door in? That seal should be round, is it flattened on your oven? A picture of what it should look like is at the link below.
I suspect the issue is with the door gasket. The hinges could be causing it but you would notice it with the door open all the way. The only way heat is going to escape from the oven at the door is through the gasket. I would recommend replacing it. It has little metal spring clips that just pop out and push in, so it is easy to replace. The company below will allow you to return it if you still have trouble after replacing it.
As for the top getting hot, the oven vents out at the top, right in the middle, under the control panel. That is by design and is why your salt and pepper shakers are getting hot. That area is not designed to be used for storing those, that is why they vent it there.
You are very welcome, let me know how it goes. Thank you, ***** ***** rest of your weekend!