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Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 10831
Experience:  Factory Trained CFC Technician
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Ice maker quit after water filter change. tryed to warm the

Customer Question

ice maker quit after water filter change. tryed to warm the small gray tube at top of unit with hair dryer. there is 1/3 full cube in mold. wife said she did run lots of water after filter change, but should have turned ice maker to off while filter changing
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Medic replied 1 year ago.

The 1/3 ice in the mold is most likely going to be the issue. It's not allowing the fingers to rotate inside the mold. It happens because of low pressure. You can either defrost the ice maker mold with the blow dryer or completely remove the ice maker and thaw it out. I would remove it and thaw it out under hot water.

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Thank you

Customer: replied 1 year ago.
thanks for you response, how do you remove the ice make mold.
Expert:  Appliance Medic replied 1 year ago.

You're most welcome. The mold is part of the ice maker. You have to remove the ice maker assembly. The mold is the part the water sits in and turns to ice. During low pressure not enough water makes it to the ice maker and the fingers that turn to harvest the ice from the mold freeze. It's a fairly common issue.

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Thank you

Customer: replied 1 year ago.
Looking at the ice maker unit, I see a phillps head screw above in middle & two of the same type painted white under unit on left and right. Should I do something special to the refrigerator before starting to remove unit, remove power cord, etc.?
Expert:  Appliance Medic replied 1 year ago.

Yes, those are the screws it sounds like. You can unplug it. The ice maker has a plug and play connection on it once it comes down.

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Thank you

Customer: replied 1 year ago.
I removed unit. Warm water, dry it completely. reinstalled. Toggle switch is still off. Need I do something special or just toggle power in on. What did I do incorrect with the filter change to cause the problem in the first place?
Customer: replied 1 year ago.
Did not here from you , so I turned in back on. Now no ice- no water in mold.
Expert:  Appliance Medic replied 1 year ago.

Pour a small amount of water into the mold. Does it freezes and dump the ice into the bin?