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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ? You have a defrost drain that is clogged behind the rear interior freezer wall under the Evaporator coil that you will need to remove everything out of the freezer and remove the rear interior panel to gain access to the drain hole.
Yes the defrost drain behind the rear interior freezer wall can get clogged and the the defrost water overflows onto the freezer floor and eventually out the door onto the floor .
Hello, I noticed your request for a phone call. Unfortunately, that's not something I'm able to do. I`m an expert that works from a remote location and not in a Just Answer office. I'm happy to continue corresponding with you here directly on your question page.
ok so the large drawer in the fresh food section .
It also has a drain behind the rear wall panel that can get clogged.
so you will need to remove every thing to get to it also