How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

It doesn't spend. It doesn't go past 9 min

Customer Question

It doesn't spend . It doesn't go past 9 min
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

I think you are saying the that the unit does not SPIN,, is this correct?

When it does not spin does the unit just stop or are you seeing any F error codes in the display?

Customer: replied 1 year ago.
The water stay in tub. Then ld. Came up as I keep trying to find what's wrong
Customer: replied 1 year ago.
The code .say pump black. I used a wet dry could get anything out. I blow in it and the water bottle. Up
Expert:  Whrlp Master Tech replied 1 year ago.

ok the error code Ld is a error indicating a long drain .

You will need to bail most of the water out of the unit ,if you have a shop vacuum that will work also!

once all the water has been removed you will need to pull the unit out away from the wall and tilt it back against the wall, so you can get under the unit to remove the drain pump to see if it is clogged with anything .(the drain pump is the one on the right side looking at the unit from the front)

Let me know if you can do this?

Customer: replied 1 year ago.
I try later today as at work now. I text last night as I was working on it. The page said 24/7 help . It's been 11hrs. Sents. But thank you.
Expert:  Whrlp Master Tech replied 1 year ago.

Unfortunately most appliance experts do have full time jobs and we do this on our down or spare time , we do have some that are on late at night ,my hours are normally 10;30 Am to 5 pm EST Monday -Saturday

Customer: replied 1 year ago.
I hear you. Thank you. Just upset I didn't get it fixed last night. Thank you for the help
Expert:  Whrlp Master Tech replied 1 year ago.

no problem just reply back to let me know what you find.

if you find it has stuff in it then of course put it all back together and try a small water level and see if it will then drain out.

And if you have any questions just reply back it will come right to my page.

Just copy This conversations URL and paste it into your favorites and get back to me when you can!

Expert:  Whrlp Master Tech replied 1 year ago.
I see you have not gotten back to me yet!
do you still need assistance on this issue?
Customer: replied 1 year ago.
Sorry, I didn't get back , the moter was bad, there wasn't anything in it. But it won't turn . Ordered a new one, won't be in until 8/26/15 . My week be up by then , thank you for your help