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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14023
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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Just got new stove. Can't get the oven to work. Model

Customer Question

Just got new stove. Can't get the oven to work. Model number-jb850Sf4ss
Serial- Lf210792q
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

WHat is happening or not happening?

Customer: replied 1 year ago.
The oven is not heating up at all. It says it's preheating but the oven is cold.
Customer: replied 1 year ago.
Actually, the stove top is not heating either. The lights come on but nothing happens. I need to call the place I got it.
Expert:  Appliance Guru replied 1 year ago.

You may have a power issue you should check the power at the terminal block to the unit it sounds like you have lost 1 leg of the 240 volt supply to the unit.