Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ? And 20712990 is NOT the full number I suspect you have left the first three printed numbers off from the tag.
just because you hear a hum does not mean it is NOT an electrical issue.
Does the unit have any water in it at this time?
if you set it on drain /spin will it then run?
Not rinse,,BUT Drain /spin you need to set it on to see if it will then run.
does it hum on drain /spin ?
And do you have the lid closed?
ok You will need to remove the cabinet so you can see the unit to see what it is doing .
Here is a video showing you how this is done.