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Hi, this issue is usually because an air leak. Warm air travels inside and hits the cold air and causes this issue. The door gasket usually needs to be adjusted with a blow dryer or sometimes replaced. The door could have been pinched to hard when they carried it in or something like that. We see it all the time. Try running a blow dryer around the seal and pushing in gently to make sure the seal is tight and making good contact all around.
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