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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I accidentally turned on the lock button. I can't get it off

Customer Question

I accidentally turned on the lock button. I can't get it off despite holding it 3 seconds. Tried holding it longer still couldn't unlock it. Help!
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 1 year ago.

Hello, this is Dave. Is it the Cancel button you are holding for 3 seconds?

Customer: replied 1 year ago.
I am holding the image of the lock button for 3 seconds
Customer: replied 1 year ago.
I have tried several times__cant find manual
Expert:  Appliance Tech Dave replied 1 year ago.

The cancel button is the right button. Unplug the oven for a few minutes and then reset the clock and try again.

Customer: replied 1 year ago.
This microwave is built in---impossible for me to unplug
Customer: replied 1 year ago.
Why can't he call?
Expert:  Appliance Tech Dave replied 1 year ago.

If you an't get to the plug you will need to turn off the breaker to the oven.

Customer: replied 1 year ago.
I think this entire help support is a fraud and I am considering reporting you
Expert:  Appliance Tech Dave replied 1 year ago.

I don't understand. I checked to confirm you were using the correct button to unlock the control. If it still won't unlock we need to turn off the power and try to do a reset.

Expert:  Appliance Tech Dave replied 1 year ago.
There is also a Demo mode. It turns on and off by pressing the number 3 pad for 3 seconds. Make sure that is off.
Customer: replied 4 months ago.
Expert:  Appliance Guru replied 4 months ago.

Did you need help on this the question is a year old?