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Hello, this is Dave. Is it the Cancel button you are holding for 3 seconds?
The cancel button is the right button. Unplug the oven for a few minutes and then reset the clock and try again.
If you an't get to the plug you will need to turn off the breaker to the oven.
I don't understand. I checked to confirm you were using the correct button to unlock the control. If it still won't unlock we need to turn off the power and try to do a reset.
Did you need help on this the question is a year old?