How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Tech Dave Your Own Question
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2540
Experience:  30 years experience specializing in Whirlpool, KitchenAid and Kenmore
19941226
Type Your Appliance Question Here...
Appliance Tech Dave is online now
A new question is answered every 9 seconds

My kitchenaid refrigerator (Model KBFS22EWMS9) should be at

Customer Question

my kitchenaid refrigerator (Model KBFS22EWMS9) should be at 38 degrees but i noticed this morning it felt warm and saw it was 57 degrees. Freezer drawer section seems to be fine. How can I get the refrigerator temp to go down?
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 1 year ago.

Hello, this is Dave, sorry for the delay. In the back of the freezer section on the rear wall is there frost? Normal would be just enough to make a mark with your finger nails.

Customer: replied 1 year ago.
Thanks Dave...I can make a mark with my finger nail on rear wall of freezer section but it looks like there is some frost developing toward the bottom of wall on the vents causing the vents to be covered...
Expert:  Appliance Tech Dave replied 1 year ago.

If the frost is thicker than a film and you can see heavy frost in the slots at the bottom you have a defrost problem. This is often the defrost limiter. You would need to remove the back wall to get to that part. How much did you want to do yourself? You would need a meter to test the limiter for continuity.

Customer: replied 1 year ago.
I'm at work now. The temp in the refrigerator read 65 degrees this morning. I should be able run home between noon - 3pm or after 5:30. If you can text me with time frame, that will make it easier to be at home when you call. Thanks so much!
Expert:  Appliance Tech Dave replied 1 year ago.

I won't be able to call but I will be able to text after 5:00 eastern. If you need a call I can opt out and let another expert call.

Customer: replied 1 year ago.
After 5pm is fine...actually after 6:00 is better, but would I have to pay the additional $18 for texting? If this is the case, can we continue the repair issue dialogue via email?
Expert:  Appliance Tech Dave replied 1 year ago.

No, we will continue without the cost of the phone call or text. No further charge to continue this way by email.

Customer: replied 1 year ago.
If there is a defrost problem, would that cause the refrigerator to not cool? Do you recommend that I have a professional look at this? If so, is there someone you can recommend in the area?
Expert:  Appliance Tech Dave replied 1 year ago.

Yes, there is only one cooling coil to cool the refrigerator and the freezer. If the coils get blocked with frost it will stop cooling the refrigerator and the freezer will begin to warm as well. There is an air damper in the back upper portion of the refrigerator. It is in that half circle area. If it fails to open the freezer will be fine and the refrigerator will warm. The louvered cover pops off and there are screws behind to remove the cover and check the air door.

Expert:  Appliance Tech Dave replied 1 year ago.
Do you still need help? Have you made the repair?
Customer: replied 1 year ago.
Sorry Dave...it's been a crazy week. The freezer is starting to get very frosty or icy in the back. The freezer is starting to warm. but now the refrigerator is cooler.
I tried to get the louvered cover you mentioned at the back of refrigerator up above top shelf but it's really hard to pull off and I'm afraid if I keep pulling at it, it's going to break. Is it okay to keep trying?
sorry to bother you with these questions...
Expert:  Appliance Tech Dave replied 1 year ago.

Here is how to remove the louver. Use a small screwdriver to pry up on the bottom of the center part with the slots and pull it off. With the louver removed you will see the air door. Is it open or closed?

Customer: replied 1 year ago.
it is open...
what's next?
Expert:  Appliance Tech Dave replied 1 year ago.

What is the position of the air door? Is it open? Is there air coming out?

Expert:  Appliance Tech Dave replied 1 year ago.
Sorry for the delay. For some reason I didn't get a reply automatically. If the air door is open but you aren't getting much if any air it means the coiling coils in the back of the rear white cover in the freezer are block with frost. You have a defrost problem and it is usually the defrost thermostat.