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I am a tech on the site and saw your question was 3 hours old so I was just making sure you still needed help. Is the unit warm now or is it still cold?
Ok if the freezer is that warm is the fan running in the freezer?
OK if the freezer will not cool past 16 degrees you have something wrong with the sealed system. Either the unit is low on freon due to a leak or the units compressor is not running correctly. This is a big issue and common on that unit. This will require freon testing equipment and is generally not a DIY project I am afraid to say.
This could be an issue with the condenser fan causing that problem or a blocked up condenser as well.