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Appliance Guru
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I have a GE Profile two door with bottom freezer. Two weeks

Customer Question

I have a GE Profile two door with bottom freezer. Two weeks ago we lost two hundred dollars of food when I came home from a vacation and the freezer temp was 45, fridge temp was 65. I unplugged the unit for about 30 minutes to clean it out. Then when I plugged it back in, it eventually returned to the set temps (37 and 0).
Today it is rising again. On the day before I returned home two weeks ago my so reported hearing beeping, but wasn't sure it was the fridge. Today I heard two beeps, but I was in another room, so again I can't say for sure it was the fridge. Any help would be appreciated.
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Appliance Guru replied 1 year ago.

Do you still need assistance?

Customer: replied 1 year ago.
What kind of answer is this? Of course I do. You just charged my card the remaining $32 because I thought there was an answer!!!
Expert:  Appliance Guru replied 1 year ago.

I am a tech on the site and saw your question was 3 hours old so I was just making sure you still needed help. Is the unit warm now or is it still cold?

Customer: replied 1 year ago.
Thank you. I unplugged it the plugged it in 3 hours ago and the refrigerator is holding steady at 37-38. But the freezer will not go below 16-17.
Expert:  Appliance Guru replied 1 year ago.

Ok if the freezer is that warm is the fan running in the freezer?

Customer: replied 1 year ago.
the fan seems to be running
Expert:  Appliance Guru replied 1 year ago.

OK if the freezer will not cool past 16 degrees you have something wrong with the sealed system. Either the unit is low on freon due to a leak or the units compressor is not running correctly. This is a big issue and common on that unit. This will require freon testing equipment and is generally not a DIY project I am afraid to say.

Customer: replied 1 year ago.
Alright thank you. But as I originally said, this happened in both the fridge and freezer two weeks ago but reset to correct temps when I plugged it in. Is it normal to be intermittent like this?
Expert:  Appliance Guru replied 1 year ago.

This could be an issue with the condenser fan causing that problem or a blocked up condenser as well.

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