How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I just bought a whirlpool dishwasher and hooked it up. when

Customer Question

Hi! I just bought a whirlpool dishwasher and hooked it up. when I flip my circuit on, 2 lights come on (on the control panel) briefly, but then they go off and it seems like the dishwasher is completely off
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
And W10435040C is NOT a whirlpool model number.

Open the door the model number is ***** the tub face frame on the right side.

Customer: replied 1 year ago.
Expert:  Whrlp Master Tech replied 1 year ago.

Thank you !

Have you verified that you still have voltage at the junction box ? down where the line cord attaches to the unit.

Customer: replied 1 year ago.
there is power at the dishwasher. I've got a small voltmeter that lights up on hot lines. The line going into the junction box is hot, and other smaller lines on the dishwasher are hot as well, so I think there is power. I don't know exactly what voltage though.
Expert:  Whrlp Master Tech replied 1 year ago.

Ok Yes now knowing the voltage is a issue!

When you open and close the door if you press cancel will the unit do anything at all?

Customer: replied 1 year ago.
I don't see anything happen at all when I open/close the door, or when I press cancel.
Expert:  Whrlp Master Tech replied 1 year ago.

ok can you open the door and remove the screws on the inside of the door across the top of the door ( s=crews and the two screw down the side to open the console area up ?

Or if this is a brand new unit would you rather just call for a in warranty service call on the unit?

Customer: replied 1 year ago.
The unit is brand new, how do I call for a warranty service call?
Expert:  Whrlp Master Tech replied 1 year ago.

call the manufacture for an authorized servicer in your area .

Whirlpools number is *****

Related Appliance Questions