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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Frigidaire Gallery, Freezer stays on Zero, Fridge temp will

Customer Question

Frigidaire Gallery , Freezer stays on Zero , Fridge temp will not stay cold , any ideas ?
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

Do you have a model number so I can better assist you?

Customer: replied 1 year ago.
DGUS2645LF3
Expert:  Tyler Z. replied 1 year ago.

OK perfect. The first thing you'll need to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Look at the silver evaporator coils behind this panel and are the packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, not frost at all, etc... ? Also, is the fan above the coils running?

Customer: replied 1 year ago.
I am checking
Expert:  Tyler Z. replied 1 year ago.

ok

Customer: replied 1 year ago.
Fans running , I am taking bolts out , I don't have tools with me
Expert:  Tyler Z. replied 1 year ago.

ok, just let me know when you can.