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Do you have a model number so I can better assist you? What kind of appliance is this?
OK that number you have listed is actually a part number. The model number is ***** located inside the door way on these front-load units so that would be why you can't see the model number. If the don't won't unlock, you'll need to manually unlock it. You need to pull the washer forward and remove the screws coming in from the back of the top panel. The top panel will then pull straight back, up, and off. There is a plastic tab hanging from the bottom of the latch assembly. You need to unplug the washer and pull down on that plastic tab to manually unlock the door.Read more: http://www.justanswer.com/appliance/6c884-reset-washer-door-mct-maxima-locked.html#ixzz3hxZ1yMZ2