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Hello from JA My name is Woody. I will be glad to assistftf2140fso you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ? And W10338660A is NOT a Whirlpool model number .
You said lid so then I assume this is a top loading washer.
If you open the lid and at the rear of the opening under the lid is the model /serial tag.