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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19034
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a new GNE29GSHCSS bottom freezer refrigerator that

Customer Question

I have a new GNE29GSHCSS bottom freezer refrigerator that has stopped cooling the top refrigerator portion. Is there a diagnostic mode I can run to see what's wrong?
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! The issue is with the air flow. You either have a failure of a defrost component or the evaporator fan motor has gone faulty. Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?

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