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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19098
Experience:  Highly accurate diagnostician with over 30 years experience!
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Another Kenmore ELite Trio that's warm on top and cold down

Customer Question

Another Kenmore ELite Trio that's warm on top and cold down below.
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
Need to chat to resolve.
Expert:  Shayne-cssm replied 1 year ago.
Hello,
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address.
Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you.
http://www.justanswer.com/appliance/98bzc-kenmore-elite-trio-that-s-warm-top-cold-down.html
Thank you, ***** ***** Customer Support Team.
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! The issue you are having is with air flow. Either there is frost built up in the air path (in the freezer) or the fan is not running. Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?

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