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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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Water is leaking from underneath our 14 year-old Whirlpool

Customer Question

Water is leaking from underneath our 14 year-old Whirlpool refrigerator - but only when the ice maker is turned on.
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assistftf2140fso you today.
I have been servicing ALL Major Brands of Appliances for 34 Years,
and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
open the fresh food door on the rightside interior wall near the top

Expert:  Whrlp Master Tech replied 1 year ago.

And does the leak appear when the icemaker fills with water? And have you pulled the unit out away from the wall and removed the lower inspection cover and tried to see where it is leaking ?

Customer: replied 1 year ago.
ET18GKXHW0Not sure what you mean by "lower inspection cover."
Expert:  Whrlp Master Tech replied 1 year ago.

pull the unit out away from the wall on the rear bottom is an inspection cover that ia as wide as the unit and about 10 inches tall .

The water inlet valve and water lines to the icemaker are under there.

Customer: replied 1 year ago.
The cardboard thing?
Customer: replied 1 year ago.
It's removed. What next?
Customer: replied 1 year ago.
Hello is anyone there?
Expert:  Whrlp Master Tech replied 1 year ago.

ok now unmount the water valve ans look at the fittings and the plastic tubing to see where it may be leaking from.

And yes I`m here but you are not the only customer I`m assisting today

Customer: replied 1 year ago.
OK my apologies. Before doing all that I just want to tell you that the leak appears to be originating on the opposite side of the refrigerator from where the water valve and ice maker are located.
Expert:  Whrlp Master Tech replied 1 year ago.

ok the valve or fitting can be squirting the water over the or it can be leaking onto some thing and the water is running to that area.

but if it only leaks when the icemaker is on it has to be from the valve or the tubing.

Customer: replied 1 year ago.
Thanks for your help. We're all set.
Expert:  Whrlp Master Tech replied 1 year ago.

did you find the leak?