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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 34 Years, and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.
I believe the model number is ***** EB21DKXDN01 the second digit is a B and not an 8
The air you are feeling is from the Condenser fan under and behind the unit .
That is normal.
And are you saying the exterior of the freezer door is cold?