Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 34 Years, and have over 100,000 in home repairs and over 60,000 internet repairs under my belt.
Ok And have you had the unit powered up and pushed the start /pause button once?
ok make a sound like the pump is running do you have any standing water in the unit that you can see?
ok can you unplug the washer for 5 -7 minutes .
This will hopefully reboot the control board.
OK I hope the dryer is not stacked on the washer .
Because you will have to remove the top panel of the washer (two screws from the rear) the pull the panel back about 1 inch and lift off .
then you have to reach down on the right side of the door and pull down on the door switch tab that will unlock the door then pull the door ope as you pull down on the tab.
Let me know if you have any questions ,then can you give me the full model number from inside the door on the washer face frame.