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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a 2011 Matag Bravos MCT. Serial # ***** Model#

Customer Question

I have a 2011 Matag Bravos MCT.
Serial # *****
Model# MVWB850WQ1
We never noticed that we were supposed to use an High Effecincy (HE) product in the soap dispenser. But, never did. Whoops.
Now it is not getting our clothes clean any longer and the dispensers for clorine and fabric softner are not letting the formulas drip into the clothes tub. It appears that the tub is clogged up??? We have tried using chlorine and even vinegar, each separate and let them stand overnight. No Results.
I am sure you have had this kind of abnormal back up with prior customers?
What would you reccomend?
This is a very expensive and great machine. Hate to sale it off. the dryer works great.
Bill Goss
Submitted: 1 year ago.
Category: Appliance
Expert:  Jamie_2013 replied 1 year ago.
Did you run the vinegar through the unit with hot water and empty? Also did you clean the filter?