How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21207
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a GE ide by side GSS22KGMBB. The freezer is not longer

Customer Question

I have a GE ide by side GSS22KGMBB. The freezer is not longer freezing and the refrigerator is not staying cold. Moved food to a backup freezer/ fridge cause it was thawing. What gives?
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If it has stopped cooling all together, you either have an electrical issue or the sealed refrigerant system has failed. Is the compressor running? Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?