How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19055
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

How do i turn off the freezer in a viking professional the alarm keeps going off and it

Customer Question

how do i turn off the freezer in a viking professional
the alarm keeps going off and it is buiding ice in the freezer
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! The alarm will keep going off until the temperature issue is addressed. The frost is a sign of a defrost circuit failure, likely a heater or defrost control. May I please have your model number so I am able to provide you with accurate, model specific information?