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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19097
Experience:  Highly accurate diagnostician with over 30 years experience!
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My fridge is not cooling. freezer has ice build up on bottom. ice is also forming on coils

Customer Question

my fridge is not cooling. freezer has ice build up on bottom. ice is also forming on coils in back of freezer.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Your refrigerator has a defrost problem, likely the defrost control or thermostat has failed. Thawing the frost (doors open, unplugged for 24 hours) will restore cooling for about 4-6 days. Can you please double check that model number?

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