How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19041
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

The drum on my whirlpool duet does not spin when I use my hands

Customer Question

The drum on my whirlpool duet does not spin when I use my hands to turn it. I just replace the moto but it did not solve problem. Is there something stuck?
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! There is either something stuck between the tubs (like clothing) or something has gotten in one of the drum holes (like a screw or nail). Can you use a flashlight to inspect the inside of the drum for something stuck through one of the holes?

Related Appliance Questions