How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19029
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

My Microwave hood isn't working. The display is lit up but

Customer Question

My Microwave hood isn't working. The display is lit up but doesn't perform functions. I press light, vent...and nothing happens. If I press 1 minute...it will clock off two seconds and then go back to the clock time. Nothing happens in the microwave either.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Your touch panel is likely experiencing a failure. You may need to replace the control panel but there is a trick you can try first. Turn off the power to the appliance. Use a hair dryer to heat the panel up until very warm while rubbing firmly over each of the buttons. Often times, this will restore operation. Be sure to get the panel very warm but not hot enough to damage the plastic. If this does not work, the panel will need to be replaced. Let me know what happens and I can get you the correct part information.
Customer: replied 1 year ago.
Thanks...that is what we figures. Nothing lasts long anymore.
Expert:  Kelly replied 1 year ago.
I agree, the electronics have been a huge issue with all appliances! They look nice and work good but the longevity is no longer there. It is sad that an average expected life is about 8-9 years!