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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 74251
Experience:  9+ years being an appliance technician with factory training.
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HAVING ISSUES PROGRAMING THE NEW HV BOARD AF12538AES.

Customer Question

HAVING ISSUES PROGRAMING THE NEW HV BOARD FOR AMANA AF12538AES. CAN YOU HELP?
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Can you tell me what part number you just replaced and what are the first 2 digits of your serial number?
Expert:  Tyler Z. replied 1 year ago.
If the refrigerator won't accept your code, it sounds like you ordered the wrong mother board for your refrigerator. This refrigerator has a serial break and since your serial starts with 12, you actually need part number W10310240. It's a common mistake because people don't know there is a serial break, but you need this board for your refrigerator because part number 12920710 will not work for your series. We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
Expert:  Tyler Z. replied 1 year ago.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?

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