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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Ice maker has stopped working. We know there is water going

Customer Question

Ice maker has stopped working. We know there is water going to the door water dispenser. The refrigerator is one year old and has been working fine, just stopped functioning. Model # ***** serial # *****
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.
Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 34 Years, and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt. Can I please have the Full model number of the unit to better assist you ? Can you look at the model number from the interior wall of the fresh food section GI6ARXXY08 is not a good number per Whirlpools data base.
Customer: replied 1 year ago.
GI6FARXXY08
Expert:  Whrlp Master Tech replied 1 year ago.
Thank you does the ice maker mold have water or ice in the mold at this time?
Customer: replied 1 year ago.
The ice tray is empty, the icemaker is turned on.
Expert:  Whrlp Master Tech replied 1 year ago.
ok so next I would remove the ice container and then remove the icemaker and look to see if the fill tube is frozen on top of the ceiling area.
Customer: replied 1 year ago.
just a minute, will do.
Expert:  Whrlp Master Tech replied 1 year ago.
ok no problem.
Customer: replied 1 year ago.
can not find out how to get the ice maker out
Expert:  Whrlp Master Tech replied 1 year ago.
No problem here is a video on doing just that .https://www.youtube.com/watch?v=cUEohnX1EUY

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