How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19029
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I can't get the top drawer to go back into the freezer on my

Customer Question

I can't get the top drawer to go back into the freezer on my 72042. Power was off and food spoiled and I had to clean out the freezer compartment.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The issue is likely that the drawer glides are worn and will likely need to be replaced. They are part numbers 5218JA1009L & 5218JA1009M. There is a parts breakdown at the link below. CLICK HERE
Customer: replied 1 year ago.
I removed the drawer in order to clean the freezer section after power outage. Can't get the drawer back in far enough to close the freezer. Something is blocking the glide on the left (facing the freezer) after we get the glides lined up and working. The answer I got was to replace the glides. Even with worn glides shouldn't the drawer close far enough to shut the freezer?
Expert:  Kelly replied 1 year ago.
No, if a glide is broken or worn too much, it may not close. Are you sure you got the drawer back on the slides correctly?