How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tom Goellner Your Own Question
Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1609
Experience:  32 yrs. experience servicing major appliances and HVAC equipment.
6636336
Type Your Appliance Question Here...
Tom Goellner is online now
A new question is answered every 9 seconds

Have a ge dryer model DBVH520EJWW, SERIAL # ***** electric All

Customer Question

have a ge dryer model DBVH520EJWW, SERIAL # ***** electric
All the lights in the control panel are working, the clean filter light is always on and it will not start every 3 or 4 cycles, some times if you turn the barrel manually it may start , then some times it will start after several min. 10 to 15
Help
Submitted: 1 year ago.
Category: Appliance
Expert:  Tom Goellner replied 1 year ago.
If you hold the start pad when it does this , do you hear the motor hum ?
Customer: replied 1 year ago.
NO
Customer: replied 1 year ago.
are you still there??
Expert:  Tom Goellner replied 1 year ago.
You'll need to check with a volt/ohm meter , when it doesn't start at the power board , which is located under the top lid on left . On this board is a connector that has a black. white, brown/yellow and purple wire going to one connector. WHen it won't start , unplug the dryer and with the meter set to read ohms ( R X 100 or R X 10 scale ) you should get a continuity reading ( no resistance ) from the white to the yellow/brown wire. If this checks OK, then plug the dryer in and hit start and see if you get 115 volts at this same connector from the white to the purple wire . Set meter to read AC volts. Let me know the results of this.