How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Freezer stopped working

Customer Question

freezer stopped working
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
Kenmore freezer model 253 stopped working, light is on... moved to different outlet, no change
Expert:  Tyler Z. replied 1 year ago.
Can I get the full model number so I can better assist you?
Customer: replied 1 year ago.
I replaced the thermostat as you suggested. Nothing changed. My heating and cooling guy suggested it is the protector switch which he removed and is indeed shattered inside. Do I get a refund? Do I need to pay to send the thermostat back?
Customer: replied 1 year ago.
Hello... anybody there?