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Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Freezer stopped working

Customer Question

freezer stopped working
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
Kenmore freezer model 253 stopped working, light is on... moved to different outlet, no change
Expert:  Tyler Z. replied 1 year ago.
Can I get the full model number so I can better assist you?
Customer: replied 1 year ago.
I replaced the thermostat as you suggested. Nothing changed. My heating and cooling guy suggested it is the protector switch which he removed and is indeed shattered inside. Do I get a refund? Do I need to pay to send the thermostat back?
Customer: replied 1 year ago.
Hello... anybody there?