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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19126
Experience:  Highly accurate diagnostician with over 30 years experience!
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Have power And the buttons are lighted but nothing happens

Customer Question

Have power
And the buttons are lighted but nothing happens when I push the buttons
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! If the door latch has been replaced, your touch panel is likely experiencing a failure. You may need to replace the control panel but there is a trick you can try first. Turn off the power to the appliance. Use a hair dryer to heat the panel up until very warm while rubbing firmly over each of the buttons. Often times, this will restore operation. Be sure to get the panel very warm but not hot enough to damage the plastic. If this does not work, the panel will need to be replaced. Let me know what happens and I can get you the correct part information.