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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19129
Experience:  Highly accurate diagnostician with over 30 years experience!
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We have a kenmore elite frig/freezer bought in March of 2014.

Customer Question

We have a kenmore elite frig/freezer bought in March of 2014. Today we come with groceries to find all items in freezer defrosted but frigerator still working. Ice maker also has an issue, it froze water to ice but hasn't dropped since yesterday. What could possibly be the problem?
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! I suspect the issue may be air flow related or the refrigerant level is low from a leak. Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?