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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My brand new GE washing machine did not have a visible shipping

Customer Question

My brand new GE washing machine did not have a visible shipping rod. We moved it ourselves to the desired location in our house and hooked it up ourselves. It is making a scraping noise when it wadhes, specifically when it agitates. Sounds like metal against metal, like the tub is scraping against the bottom of the machine. I have made sure it is level yet I am still having this issue.
Submitted: 1 year ago.
Category: Appliance
Expert:  Rob replied 1 year ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.

Hello, I'm so sorry for the extended wait time. Do you still need help with this?

If so, I will try to locate some information on this for you.

Thanks Rob


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